Refund policy
Last updated: {{LEGAL_UPDATED_DATE}}
Our policy
Because the paid feature is delivered digitally and unlocked right away, we offer refunds within {{REFUND_DAYS}} days of purchase.
How to request a refund
To request a refund, email support@fumei.tech from the address you used at checkout and include your order number from the receipt.
How long we take
We reply within 3 business days.
How you are paid back
Your payment is processed by Creem as the merchant of record. Approved refunds are issued through Creem to your original payment method. How long it takes to appear depends on your bank or card issuer.
Other cases
Creem may also issue a refund directly where required by law or card network rules, or in cases of technical errors, duplicate payments, or suspected fraud.
After a refund
After a refund, we may ask you to stop using the paid feature.
A charge you do not recognize
If you see a charge you do not recognize, please email us first so we can sort it out quickly.